The Queen At Chester | Pet-Friendly Historic Stay from $80

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The Queen At Chester Hotel - Handwritten Collection Exterior photo

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Key details

About the Hotel

City Road, Chester, CH1 3AH

Close to the Chester Roman Amphitheatre

Great

8.2

8.5

/10

3.8

4.0

Loved by The Queen At Chester Hotel - Handwritten Collection guests

Friendly staff

Comfortable bed

Spacious room

Excellent breakfast

"The room was very clean throughout and the over-bath shower was excellent and had the best water pressure I have experienced in a hotel."

Karl G from United Kingdom

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"The hotel is in a great location with a convenient car park (can be booked and paid online) at the back."

Pamela L from United Kingdom

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"The food, in both the restaurant and the bar, was prepared to a high standard."

Sue

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4-star British railway hotel opposite Chester Station

Accommodation & Refurbishment

The Queen At Chester Hotel, BW Premier Collection, has undergone a £5 million refurbishment of its public areas and Queen bedrooms. All rooms now have air conditioning, and the hotel offers 24-hour room service. The hotel is Britain's original railway hotel, built in 1860 to serve first-class rail passengers and once hosted guests like Charles Dickens and Cecil Rhodes.

Dining & Entertainment

The hotel's award-winning restaurant serves British cuisine focused on grills and steaks. A chic cocktail bar and a garden terrace provide spaces for live music performances and entertainment events. Guests receive complimentary drink vouchers and special occasion treats during their stay.

Location & Transport

The hotel is situated opposite Chester Railway Station, providing direct rail access to the city center and beyond. A free shuttle service transports guests to Chester Zoo and nearby attractions. The Roman Amphitheatre is adjacent to the hotel, and Chester city center is a 10-minute walk away.

Business & Events

The hotel has 8 flexible conference and meeting rooms for business events, weddings, or functions. Fax/photocopying and meeting/banquet facilities are available. The 24-hour front desk and express check-in/check-out support business travelers with efficient service.

Pet-Friendly Policy

The hotel is pet-friendly, charging a £50 supplement per pet per stay. Pets are accommodated in designated rooms, but no additional pet amenities such as bowls or beds are provided. The hotel advises guests to confirm pet policies at booking.

Highlights

Refurbishment: £5 million upgrade to public areas and Queen bedrooms

History: Britain's original railway hotel since 1860

Dining: Award-winning restaurant with British grills and steaks

Transport: Opposite Chester Railway Station, free shuttle to Chester Zoo

Events: 8 conference rooms for meetings and weddings

Pet-friendly: Dogs allowed with £50 supplement

“This historic hotel, originally a railway hotel, impresses with its Victorian charm and modern updates. Its central location is advantageous for exploring Chester's attractions. While accessibility could be improved, the hotel's responsive service and dining options stand out.”

James DavidEditor-in-Chief at Dogfriendly-hotels

Location: Perfect

9.1/10Review score

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Highlights from guests

DiningBreakfast Choice!

The buffet breakfast offers a wide variety of options. From continental choices to a full English breakfast, the selection is excellent.

Michael from Canada

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Room FeaturesSpacious Victorian

The room was spacious and decorated in a Victorian style. It provided ample space, even with two large luggages open.

Rajesh from India

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BathroomLuxury Bath

The bathroom was lovely and clean. It featured both a standing shower and a bathtub, which is rare for hotels.

Emily from Australia

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Guest ParkingConvenient Parking

Although there is a charge for parking, the convenience is appreciated, especially when arriving by car with luggage.

David from United Kingdom

Review on

Select your room type

The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers

Classic Double Bed Kings Wing Accessible

2 persons

22 m²

1 Double bed

Air conditioning

room details

Deluxe Double Double Bed Sofabed Queens Wing

2 persons

30 m²

1 Double bed

Air conditioning

room details

Rates & availability calendar

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August 2026 - August 2027

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Check-in/ Check-out

Facilities

Hotels feature amenities designed to keep both you and your pet comfortable

Facilities: Great

8.4/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Sun terrace
Garden area

Room features

Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At The Queen At Chester Hotel, BW Premier Collection, guests can indulge in remarkable dining experiences that celebrate British cuisine. From the elegant Kings' Grill with its award-winning dishes to the inviting atmosphere of V&A, each venue offers a unique opportunity to savor delightful flavors in a warm setting.

Kings' Grill
British grill and steakhouse
Ambiance
Stylish surroundings with an open kitchen offering a lively culinary theater.
Key Offerings
Featuring a menu focused on exquisite grills and expertly cooked steaks, complemented by a chic cocktail bar.
Reservation
Recommended
Open for breakfast from 06:30 - 09:30 and dinner from 18:30 - 21:00, daily.
V&A
Casual dining
Ambiance
A relaxed setting perfect for casual lunches or intimate dinners.
Key Offerings
A diverse menu served throughout the day, showcasing comforting options ideal for a leisurely meal.
Reservation
Not needed
Open for lunch and dinner from 12:00 - 22:00, daily.

Location

City Road, Chester, CH1 3AH

Explore Chester

Walls of Chester

14 minutes' walk

Ancient city walls offering panoramic views of Chester, complete with walking paths; ideal for a leisurely stroll.

Chester Zoo

8 minutes' drive

One of the UK's largest zoos, featuring over 35,000 animals and lush gardens. Perfect for family outings.

Chester Cathedral

15 minutes' walk

Historic cathedral with stunning architecture and tranquil gardens; check for free admission days.

Chester Castle

25 minutes' walk

Medieval castle with a rich history, offering guided tours and lovely views of the city.

Grosvenor Park

10 minutes' walk

Scenic park featuring beautiful gardens and walking paths; a great spot for relaxation or picnics.

Chester Racecourse

25 minutes' walk

Exciting horse racing events take place here, ideal for thrill-seekers; check the schedule for race days.

Yoga Classes

10 minutes' walk

Local studios offer various yoga classes suitable for all levels, perfect for relaxation during your stay.

Siam Thai & Teppanyaki Restaurant

5 minutes' walk

Authentic Thai cuisine in a vibrant setting; known for its delicious teppanyaki dishes.

The Old Harkers Arms

5 minutes' walk

A traditional pub offering local ales and hearty British fare; family-friendly atmosphere.

Artichoke

6 minutes' walk

Charming restaurant specializing in European dishes with a modern twist, perfect for a romantic dinner.

The Live Rooms

15 minutes' walk

A popular live music venue showcasing various genres; great for nightlife and often featuring local bands.

Chester Arts Centre

10 minutes' walk

Art center with exhibitions and performances; check for family-friendly film screenings and art workshops.

Local transport and travel tips

City Centre
Chester 15 min · 1.2 km
Airports
Chester Hawarden (CEG) 19 min · 12.3 km
Liverpool John Lennon (LPL) 58 min · 38.6 km
Train
Chester Train Station 3 min · 200 m
Bus
Bus stop 11 min · 900 m

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Guest Parking

Public parking is possible at a location nearby at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

You can start your day with a full breakfast, which costs GBP 16.95 per person.

Children & extra beds

There are no extra beds provided in a room.

Pets

Pets are allowed on request.

Languages

English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil

Year renovated:

2009

Number of floors:

Number of rooms:

218

Former name

Hallmark Hotel The Queen

Reviews and Ratings

Feedback about The Queen At Chester Hotel - Handwritten Collection from previous guests about their experience.

Review summary

Based on recent reviews

The Queen at Chester Hotel is praised for its convenient location next to the train station, with the city center within walking distance, making it easy to explore the area. Guests often enjoy the spacious and comfortable rooms, which are sometimes described as modern and well-equipped, and the breakfast with its full English options. While some guests have noted occasional slow bar service, the hotel's beautiful Christmas decorations and tastefully renovated features are frequently highlighted.

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Review score

Based on 3482 verified reviews

8.0 /10

Great

80 %

Recommend

Location

9.1/10

Staff

8.8/10

Paid Wi-Fi

7.4/10

Breakfast

8.0/10

Pros

Classic environment

Spotless bathroom

Friendly staff

Fantastic building

Cons

Empty minibar

Over-priced cocktails

Mia from Germany

Couple

Standard Double Room

3 nights in November 2025

Reviewed: January 18, 2026

9.5/10

Wonderful Experience at a Convenient Location

convenient location spacious area peaceful garden

The hotel's location is very convenient. It is directly opposite the train station. The public areas are spacious and attractively decorated. There are ample seating options available for relaxation and socializing. I also appreciated the super garden. It offered a peaceful escape.

The air conditioning system was slightly slow to cool the room, though it did eventually reach a comfortable temperature.

Facilities

9/10

The hotel provides spacious public areas. These areas are well-kept. Guests can access multiple places to sit, these are ideal for relaxation. I noticed the super garden. It gives a peaceful outdoor option wanting fresh air.

Dining

10/10

Breakfast offers many choices. The selection is fresh. I enjoyed the pastries. They were very good. I found the food in the restaurant was excellent. A wide menu was available. The food was prepared to a high standard.

Location

9/10

The hotel is near the train station. It is convenient for travel. Access to the city center is easy. Many attractions are within a short walk. This makes exploring very convenient. The location was perfect! though the parking was expensive.

Service

10/10

The staff members were friendly and helpful, addressing my questions quickly. The reception staff were so friendly! they provided assistance with directions. I got the impression that they were dedicated to providing a positive guest experience.

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Eva from Germany

Standard Double Room

3 nights in November 2025

Reviewed: December 31, 2025

8.5/10

comfortable stay

spacious room elegant decor friendly staff

the room was spacious with elegant decor. the location near the train station provided easy access. i found the staff friendly and helpful. included minibar items were a nice touch.

the heating in the room did not work effectively. a portable heater was available, it was not sufficient. this issue was known but not fixed. it significantly impacted my comfort.

Dining

8/10

breakfast offered plenty of choices to cater for everyone. the breakfast buffet included various options and fresh ingredients. the variety was great and the quality was acceptable.

Location

9/10

the location is right next to the train station. it is a ten-minute walk into the town center, easy to explore. several nice pubs and restaurants are nearby.

0 Helpful

Oliver from United Kingdom

Single

Standard Double Room

3 nights in November 2025

Reviewed: December 24, 2025

9/10

helpful staff food quality convenient parking

i found the staff helpful throughout my stay i dined at the on-site restaurant the food displayed great quality i was pleased the hotel offered convenient parking near the entrance.

the gym equipment showed some signs of wear.

0 Helpful

Emma from Australia

Couple

Standard Double Room

3 nights in August 2025

Reviewed: October 11, 2025

8.7/10

Excellent Stay Near the Station

clean bedding coffee facilities train station

I appreciated the proximity to the train station. It made arrival easy. The room included tea and coffee making facilities, useful. The bed was comfortable with clean bedding, which I liked.

Location

9/10

The hotel is conveniently located right across from the train station making it easy to access. It is also a short walk to the city center, providing easy access to shops and restaurants. The location was perfect! though the parking was expensive.

Facilities

8/10

The bathroom featured a bathtub and shower. I found this very convenient. The room had air conditioning as well as the option to open windows. I noted a restaurant and a bar onsite for guest use.

Dining

9/10

Breakfast included a wide array of items from a full English breakfast to croissants. I found multiple choices available to me at breakfast. The server eventually came and was ok but not what you'd expect from a 4 star hotel.

0 Helpful

Emma from United Kingdom

Family with children

Standard Double Room

3 nights in June 2025

Reviewed: July 24, 2025

9/10

helpful staff breakfast choice train station

The hotel is next to the train station. The reception staff helped a lot from the start. The breakfast included many good choices like a full English breakfast and croissants.

The parking near the hotel cost £15 for 24 hours on a weekend. That detail was not highlighted beforehand though.

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FAQs

About The Queen At Chester Hotel - Handwritten Collection

How far is The Queen At Chester Hotel - Handwritten Collection from the city centre?

Chester city centre is reachable within a 15-minute walk from The Queen At Chester Hotel - Handwritten Collection.

Which airport is the closest to the premier The Queen At Chester Hotel - Handwritten Collection?

The closest airport to the premier The Queen At Chester Hotel - Handwritten Collection is Chester Hawarden airport (5 km) and it is reachable with a 20-minute drive.

Is there a parking at the premier The Queen At Chester Hotel - Handwritten Collection?

Yes, the premier The Queen At Chester Hotel - Handwritten Collection features public parking nearby.

What is the earliest I can check-in at the Chester hotel?

At the Chester hotel, you can check in from 14:00 till 23:59 on the day of arrival.

How much does it cost to stay at the hotel?

The price for a room in the hotel starts at £80.

What payment methods are available in The Queen At Chester Hotel - Handwritten Collection?

At The Queen At Chester Hotel - Handwritten Collection, you can pay using Visa, Mastercard, and American Express.

What room types are available at the premier The Queen At Chester Hotel - Handwritten Collection?

Queen Suite, Junior Suite, and Deluxe King Room are among the room types available at the premier The Queen At Chester Hotel - Handwritten Collection.

Is the staff at The Queen At Chester Hotel - Handwritten Collection multilingual?

Yes, the staff of The Queen At Chester Hotel - Handwritten Collection speaks Hindi, Czech, Slovak, Polish, and Welsh.

Does The Queen At Chester Hotel - Handwritten Collection offer facilities for business travellers?

The Queen At Chester Hotel - Handwritten Collection conveniently features conference equipment and a photocopier as well as meeting rooms on-site.

Which facilities are available in the premier The Queen At Chester Hotel - Handwritten Collection?

Top locations of the premier The Queen At Chester Hotel - Handwritten Collection include a restaurant and a storage room, whereas guests' safety will be ensured with 24-hour security and a luggage locker.